Getting Started
How long does setup take?
Most store owners are up and running in under 5 minutes. Just connect your Shopify store, link your Facebook and Instagram accounts, and Postify starts working immediately. Our team also offers a free hands-on setup call if you need help.
Do I need technical skills?
Zero technical skills needed. Postify is designed for busy store owners, not developers. If you can use Shopify, you can use Postify. No code, no complicated settings.
Which social media platforms does Postify support?
Postify currently posts automatically to Facebook Pages and Instagram Business accounts. LinkedIn, Pinterest, and Twitter/X are coming soon. You'll be notified as each new platform goes live.
Does Postify work with any Shopify store?
Yes — Postify works with any Shopify store regardless of your plan, niche, or number of products. It handles stores with 10 products and stores with 10,000 products equally well.
Posting & Content
Will the posts look automated?
No. Postify uses Claude AI (by Anthropic) to write a unique, engaging caption for every single product. Posts go out at randomized times within your chosen daily windows so your followers won't spot a pattern. Your audience won't know it's automated.
What if I have thousands of products?
Postify handles stores of any size. It rotates intelligently through your entire catalog and waits 350 days before featuring the same product again — so you'll never repeat yourself or run out of content.
How many times per day will Postify post?
By default, Postify posts 4 times per day across your connected platforms. You can adjust your posting frequency and preferred time windows from your Settings page inside the dashboard.
Can I preview or approve posts before they go live?
Postify is a fully automated, set-and-forget system — posts publish automatically without requiring manual approval each time. You can review all past posts and their performance from the Posts section of your dashboard at any time.
Billing & Refunds
Is there a free trial?
Yes. You get 14 days completely free with no credit card required. See exactly how Postify works for your store before paying anything.
What does the one-time setup fee cover?
New customers pay a one-time $29 setup fee which covers your personal onboarding call, manual store and social media account connection by our team, and initial configuration of your posting preferences. This fee is separate from your monthly subscription and is charged only once.
Can I cancel anytime?
Yes, absolutely. No contracts, no cancellation fees, no questions asked. Cancel anytime from your dashboard and your subscription ends at the close of your current billing period. You won't be charged again after cancelling.
What is your refund policy?
If you believe you were charged in error or experience a technical issue preventing Postify from functioning, please contact us within 7 days of the charge at
support@postifyapp.com. We review all refund requests fairly and on a case-by-case basis. The one-time setup fee is non-refundable once onboarding has been completed.
Do you offer annual billing or discounts?
Annual billing with a discount is coming soon. If you're interested in an annual plan or have a special circumstance (agency, multiple stores, non-profit), reach out to us directly at
support@postifyapp.com and we'll work something out.
Facebook, Instagram & Meta
What happens if my Facebook or Instagram token expires?
Facebook and Instagram access tokens expire periodically (typically every 60 days for user tokens). When this happens, Postify will pause posting to that platform and notify you by email so you can reconnect. Reconnecting takes under a minute from your Social Media settings page.
What if Meta suspends or restricts my account?
Postify posts on your behalf using your own Facebook Page and Instagram credentials. If Meta suspends, restricts, or disconnects your account for any reason — including policy violations on Meta's platform — Postify is not responsible for that suspension and subscription fees continue during any such period. We recommend keeping your Meta Business account in good standing and following Meta's community standards. If your account is suspended, contact Meta support directly to resolve the issue, then reconnect to Postify once restored.
Does Postify need admin access to my Facebook Page?
Postify requires a valid Facebook Page access token with permission to publish posts on your behalf. You remain the owner and admin of your page at all times — Postify only uses the posting permission you explicitly grant.
Shopify
What if Shopify disconnects or my store goes offline?
If your Shopify store goes offline, your Shopify plan lapses, or your API credentials change, Postify will be unable to fetch products and posting will pause automatically. Postify is not responsible for interruptions caused by changes to your Shopify account. Reconnecting your store from the My Store settings page restores posting immediately.
Will Postify post out-of-stock or sold-out products?
Postify fetches live product data from your Shopify store at the time of each post. Products that are completely out of stock are skipped automatically so you never promote something customers can't buy.
Does Postify work with Shopify Plus?
Yes. Postify works with all Shopify plans including Basic, Shopify, Advanced, and Shopify Plus.